Mumbai: Hinduja Global Solutions (HGS or the Company) (listed on BSE & NSE) today announced its unaudited first quarter results for FY2026.

Business Highlights for Q1 FY2026

Client wins in Q1 FY2026:

– Added 18 new logos for digital CX solutions and 14 for HRO/ Payroll Processing.

– Expanded our engagement with 65 existing clients for HGS’ core CX and digital solutions

  • Clientele: As of June 30, 2025, HGS had 393 active CX/ BPM clients and 847 HRO/Payroll processing clients/brands. Digital Media business (NXTDIGITAL) has a customer base of more than 6 million.
  • Geo Presence & Growth:

−   As of June 30, 2025, HGS had presence in nine countries, including 33 global delivery centers.

−   Set up a new AI-Powered Digital CX and Data Innovation Hub in Waterloo, Canada.

−   Digital Media business covers 4,500 pin codes covered in India, two lakh kilometers of owned + partner fibre networks, and 125+ owned-and-operated NXTHUBs set up across India.

−         ONE Broadband ARPUs remained stable through Q1 FY2026 at Rs. 177 (ARPU p.m) as quality of service remained the differentiator, with growth continuing to come from Tier II & Tier III markets.

−   DTV ARPUs stood at Rs. 123 (ARPU p.m), boosted by a differentiated content strategy for specific markets.

  • Awards & Recognition:

−   Won the ‘Behavioral AI Solution of the Year’ award at AI Breakthrough Awards 2025 for a psychometric profiling solution to detect early signs of fraud.

−   Positioned as ‘Leader’ within the Nelson Hall Conversational Commerce NEAT 2025 – in 3 market segments: Overall, Retention Capability and the Sales Capability segments.

−   Ranked in Horizon 1 category as a “Disruptor” in the HFS Horizons: Intelligent Retail and CPG Ecosystems, in their 2025 report. The report emphasizes HGS’s commitment to driving digital efficiency through technology-led transformation – focusing on cost reduction, speed, and operational excellence across the value chain.

−   Recognized in the “The Booming 15 – Service & Technology Provider Standouts – Americas” for the “Managed Services Market” in the ISG Index 1Q 2025 – Managed Services and As-a service Market Insights.

−   Named as “Aspirant” in the Everest Group Marketing Services PEAK Matrix® Assessment 2025.

Financial Highlights for Q1 FY2026

HGS consolidated (including BPM and Digital Media businesses)

  • Total EBITDA stood at Rs. 159.7 crore; EBITDA margins for the quarter were 13.5%.
  • Total PAT for the quarter stood at Rs. 11.2 crore.
  • Total income stood at Rs. 1,187.3 crore.
  • Revenue from operations was Rs. 1,056.2 crore.

Speaking on the results, Venkatesh Korla, Global CEO of HGS said: “HGS’ performance in the first quarter of FY2026 were in line with our expectations, amid continued macro-economic volatility, extended client sales cycles, seasonality in key sectors and a client ramp-down due to regulatory reasons. On the positive side, our initiatives to reorient the business for the future are yielding results. Creating an agile and cost-optimized organization has been a key focus area for us over the past few quarters. Our EBITDA margins stood at an encouraging 13.5% in Q1, an expansion of 169 bps on YoY basis, boosted by increasing revenue contribution from offshore geos.

We have accelerated our shift into Digital and Digital Operations, with a rising win rate and strong demand for solutions such as HGS Agent X and AI-led vertical solutions. In our largest market – the Americas, Digital and Digital Operations now constitute nearly 60% of our pipeline, demonstrating positive momentum from our focused investments.

Looking ahead, HGS is evolving to become an intelligent experiences orchestrator for our clients and their customers – integrating technology, data, and human empathy to deliver seamless, personalized, and proactive engagement across every touchpoint. We are sharpening our sector focus on BFSI, Retail & CPG, Healthcare, and the UK public sector, with a priority on mid-market enterprises, even as we invest in building future-ready solutions that empower our clients in an increasingly complex and connected world.”

Commenting on the Digital Media division’s performance, Vynsley Fernandes, Whole-time Director of HGS and CEO, NXTDIGITAL media businesses said, “It’s been an eventful quarter across the digital media businesses of HGS. The most significant development has been the onboarding of a strong broadband national leadership team across multiple functions – focused on accelerating growth. The enterprise vertical CelerityX continued to add new logos in Q1, delivering over 1,000 links to customers in this quarter – some in incredibly difficult geographies like the Andaman & Nicobar Islands and far reaches of Sikkim. We’ve rolled out our ONEiPTV service to key cities, enhancing our broadband solution with access to more than 25 OTT platforms and an IPTV bouquet of 600+ television channels. Our DTV vertical remains stable, ensuring qualitative ARPUs are maintained.”