Home Articles Changing face of BFSI sector and the role of technology

Changing face of BFSI sector and the role of technology

by Rohit Ambosta (Associate Director and Chief Information Officer, Angel Broking Ltd)
Jun 01, 2020

Since a long time, India has been striving hard to extend the purview of its formal economy.Thankfully, the task has become rather simple with the influx of technology. In order to understand, today, internet adoption in India has crossed the 500-million mark and is continuing its growth trajectory with a double-digit growth rate. According to a report by Cisco, the figure is forecasted to jump to 907 million by 2023. This development will pave the way for optimal transmission of financial services to the last mile.

So, let us have a look at how the BFSI sector is transforming at present and what role does technology has to play in it.

The New India: Banking services penetrate all households

Today, the penetration of banking services has reached all households in India. Launched back in 2014, PM Jan Dhan Yojana became a key driver in this change and has led to the opening of 38.06 crores bank accounts to date. The trend was further catalyzed by key initiatives such as UPI and RuPay debit cards. On similar lines, the BharatNet mission is driving internet penetration across remote regions, thereby also paving the way for tech-driven BFSI services amongst them.

Modern Banks: Available at the touch of a button

With the growing base of internet users in India, banks no longer receive high footfall across their retail touchpoints. They now largely receive it on their digital ones, i.e. smartphone applications. It is empowering customers to conduct transactions without specifically taking out the time for the same. The technological marvel of UPI (including its interoperability across bank and non-bank providers) has further reduced the cost of transactions as well as the turnaround time. India is also witnessing a surge in biometric transactions driven by AePS (Aadhaar-enabled Payment System) amongst remote regions. AePS currenly has monthly transactions to the tune of over 200 million every month.

Changing Investment Patterns

Earlier, Indian investors largely relied on traditional investment instruments including FD, RD, and real estate investments. This has started changing of late with the infusion of digital technology in day-to-day lives. Retail investors even in tier 2 and 3 cities have now begun to tap advanced investment products such as Mutual Funds and stocks. NSE investors have steadily grown with a CAGR of 11% for the past decade and are now around 2.78 crores. On the other hand, there are about 4.58 crores BSE investors at present, a figure that has grown by 26% in the past year. This is largely because it’s easier to invest using trading applications as well as robo-advisors (investment engines that give personalized investment advices using data analytics and Artificial Intelligence).

Open Banking: A Culture in Making!

India is also opening up to the idea of open banking. Today, while banks have a large customer base and historic datasets available, tech-driven startups and NBFCs have developed the technological capabilities to utilize them. Thankfully, a vast majority of these stakeholders can be seen joining to address the core challenges of the market. This trend will further catalyze the extension of financial services in India with superior profiling, credit underwriting, and the development of modern customer-facing products.

Steadily Increasing Adoption

Adoption is one of the most crucial factors that drives the penetration of digital services. Thankfully, we have seen a positive trajectory on this front in India. Certain broad events have also shaped this trajectory. For instance, the digital payments adoption accelerated after demonentization. The same trend has been observed in the COVID-19 lockdown. At the height of COVID outbreak, AePS has been used by postal service professionals to assist people across remote regions to withdraw cash from their homes. During such events, the technological capabilities of FIs play the most pivotal role in shaping the market trend.

These were some of the key transformations that the BFSI sector has been experiencing of late. Today, the world’s second-largest population is digitizing rapidly. We know that the market’s future is as promising as it can get.