• Following Bengaluru, Chennai, Hyderabad and Mumbai, the logistics company is opening its fifth center in Indore
    • The center in Indore will be the first IT Services (ITS) training academy in India
    • Employing more than 1,300 digital and logistics experts
    • DHL ITS India has been certified Great Place to Work for the past three years


Mumbai : DHL Group today announced the opening of a new DHL IT Services (ITS) center in Indore, underscoring its long-term commitment to India as a hub for digital innovation and technology talent. This marks the fifth DHL ITS center and the first dedicated technology training academy in the country, adding to its strong presence in Bengaluru, Chennai, Hyderabad, and Mumbai.

As part of DHL Group, DHL IT Services is the digital backbone of the world’s leading logistics company, powered by nearly 6,000 IT professionals worldwide. The team ensures DHL runs seamlessly 24/7 by delivering secure, scalable, and resilient solutions across on-premises and cloud environments. By harnessing advanced technologies and adhering to Group-wide standards, DHL ITS drives digital innovation that strengthens operations and elevates customer experience across the globe. With the launch of the Indore center, DHL ITS now counts nearly 6,000 experts globally, including 1,300 in India.

The expansion of DHL ITS is part DHL Group’s ongoing commitment to India, with investments announced over the past few years to expand its operations and upgrade its facilities to support growing customer demand.

“Digitalization is one of the five megatrends guiding our Strategy 2030, and India is central to building the digital backbone of our business,” said Supriya Rao Patwardhan, Executive Vice President, Global Head of IT Services, DHL Group.

 “With its deep talent pool and strong government focus on skill development, India is helping us deliver automation, artificial intelligence (AI), and advanced digital solutions that improve productivity and create exceptional experiences for our customers.”

Indore: A Strategic Choice for Growth

The new DHL ITS center in Indore, located at Brilliant Summit, has already welcomed 100 employees. Indore was selected for its thriving academic ecosystem and strong retention rates, making it an ideal hub for building long-term capabilities.

“We are proud to be the first major international logistics player to establish a center in Indore, a decision driven by our desire to expand into second-tier cities and tap into a vibrant new talent pool. Indore is home to numerous prestigious educational institutions, which allows us to collaborate on enhancing curricula and providing students with pathways to join DHL Group. Additionally, the city offers a higher retention rate of talent, reflecting a strong commitment from the local workforce,” said Johan Berghs, SVP, Global Head of Digital Solutions and Head of ITS India.

Creating job opportunities and upskilling tech talent in India

Over the past two years, DHL ITS India has undergone remarkable growth. From operating a single office, it has expanded to five centers in just 18 months, a testament to its commitment to building world-class digital capabilities and the strength of India’s talent ecosystem. Today, with more than 1,300 digital and logistics experts, ITS India has become one of the fastest-growing technology hubs within DHL Group.

The newly launched Indore center marks the next milestone in this journey. Beyond supporting global projects, it will also serve as DHL ITS’s first dedicated technology training academy in India, equipping employees with skills in digital technologies, automation, AI, and leadership. By connecting employees to DHL’s global network and forging partnerships with academia and industry leaders, the center will accelerate professional development while strengthening our ability to deliver innovation at scale.

“In just eight years, and particularly over the last two, we have built a powerhouse of talent in India, What we offer goes far beyond jobs—we are creating career pathways, global exposure, and leadership opportunities for the next generation of technology professionals. With five centers across India and recognition as a Great Place to Work for three years in a row, we are excited about the future we are building here,” said Berghs.

Today, DHL ITS India collaborates with more than 15 technology partners and works closely with leading universities, having piloted five academic partnerships to align curricula with industry needs. This focus on continuous learning ensures that teams in India not only contribute to global projects but also drive the innovation that powers DHL’s worldwide logistics network.

“We are the Group’s technology partner where domain knowledge of logistics and technology trends converge. From AI-enabled logistics to robotics, IoT, and advanced analytics, all delivered on a secure and scalable platform, our teams are building global solutions that power ITS to be a sustainable and competitive advantage for the Group.

By driving innovation at scale, we ensure DHL remains the global leader in tech-enabled logistics—and ITS India, with its access to tech talent, plays a pivotal role in shaping that future,” concluded Rao Patwardhan.

DHL IT Services is a team of nearly 6,000 highly skilled IT professionals worldwide who keep DHL running smoothly 24/7. The team delivers secure, scalable, resilient IT solutions on-premises and in the cloud. It drives digital solutions that leverage advanced technologies and are compliant with Group-wide standards.