• AI-powered 10-step diagnostics enable real-time, transparent product valuation within minutes for seamless exchanges
  • The latest exchange initiative by Flipkart turns defunct devices into currency
  • With the festive season around the corner, this initiative strengthens Flipkart’s commitment to affordability, premiumisation, and sustainable commerce

Bengaluru : Flipkart, India’s homegrown e-commerce marketplace, has introduced an exchange program designed to deliver instant value and seamless upgrade opportunities to customers across 26 product categories, including Mobiles, Electronics, and Large Appliances (MLE). The exchange program furthers Flipkart’s ongoing efforts to make premium products more accessible and affordable for a wider customer base. By enabling value-driven upgrades, particularly in Tier 2 and Tier 3 cities, the program will help customers stretch their budgets while deepening engagement and trust in the Flipkart ecosystem.

At the heart of the program lies a new tech-powered screening process supported by AI, which trained exchange experts use for assessment to ensure fast, fair, and transparent evaluations of exchange products. Built on a 10-step diagnostic framework, the technology assesses both the internal functionality and external condition of a device within minutes, offering instant value to customers. This enables Flipkart to offer competitive exchange rates while ensuring trust and convenience throughout the process.

A majority of households in India have unused devices or appliances at home. These items now represent real purchasing power—a ‘currency at home’—that can be converted into an instant exchange value on new purchases. The flexibility to cross-exchange within the same category offers unprecedented opportunities to customers to upgrade their personal technology and home appliances. Through this program, customers can exchange select electronics and appliances, which include mobiles, laptops, refrigerators, washing machines, and small appliances. For example, a refrigerator can be traded for a new washing machine, or an old mobile phone for a brand-new laptop. Customers can also exchange smaller appliances like a fan or microwave for a new water purifier, chimney, vacuum cleaner, geyser, or juicer mixer grinder.

Ashutosh Singh Chandel, Senior Director & Business Head – Re-Commerce, said, “The future of recommerce lies in enabling smarter, more sustainable choices, and the exchange program on Flipkart is a major step in that direction. We’re leveraging technology, logistics, and deep consumer insights to build an ecosystem where every idle device or appliance becomes a currency for better, more affordable upgrades. With features like real-time diagnostics, doorstep exchange, and expanded category coverage, we are enhancing customer value and driving the next phase of Recommerce innovation in India.”

As Flipkart gears up for the upcoming festive season, its ReCommerce ecosystem is being strengthened to deliver greater affordability and convenience to customers across the country. The focus is on offering a great value and creating a seamless exchange experience for customers. Key initiatives include the integration of AI-powered pricing engines using app-led diagnostics, image-based authentication to ensure fairness, and expanded seller participation to widen the availability of exchange-enabled products.

Further building on its innovations, Flipkart recently launched the smartphone exchange program on Flipkart Minutes, making it the only platform in India to offer instant mobile exchange within a quick commerce experience. 

Flipkart’s SellBack program continues to expand, offering best value to customers across 45+ cities. The program empowers customers to sell their old phones independently and at a time convenient for them, with added benefits for those choosing Flipkart gift cards that can be redeemed for shopping for any product on the platform, offering additional value and flexibility. It reflects Flipkart’s commitment to enabling smarter and more sustainable ownership cycles for tech-savvy consumers.

As part of its broader ReCommerce commitment, Flipkart also ensures the responsible handling of exchanged items. By partnering with certified E-waste recycling agencies, Flipkart supports environmentally sound practices, including safe disposal and reuse, in line with global sustainability standards. 

Customers can easily avail the exchange offer by following a few simple steps:

  1. Selection of Product: On the product page of eligible items, the ‘Exchange Offer’ option will be visible.
  2. Share Device Details: Customers will be prompted to provide basic information about their existing device, including brand, model, and condition. This helps determine the applicable exchange value.
  3. Get Instant Returns: Once the details are submitted, the exchange value is automatically applied, offering an upfront price reduction on the new purchase.
  4. Place the Order: Customers can then proceed to complete the purchase by selecting their preferred delivery slot and entering shipping details.
  5. Doorstep exchange: When the new product arrives, the exchange expert inspects the old item at the customer’s doorstep. They evaluate the condition of the product, look for any damage, and then confirm the final exchange value. The exchange process is completed after the customer approves it with an OTP sent to their phone.