Mumbai: 1Point1 Solutions Ltd (1Point1), a leading provider of AI-driven business process management (BPM) solutions, has won the Customer Experience Innovation Award at the Generative AI Summit 2026, held on 26 February 2026, at the Sheraton Grand, Brigade Gateway in Bengaluru.

‍The Generative AI Summit 2026 brought together technology leaders, innovators, and industry experts to explore the next wave of artificial intelligence from generative models to autonomous agentic AI and spotlight advancements shaping the future of business and digital transformation.

‍1Point1 Solutions Ltd was recognized for its excellence in customer experience innovation powered by generative and intelligent AI capabilities. The award honors the company’s efforts in building advanced solutions that elevate customer interactions, deliver personalized experiences at scale, and leverage AI to create measurable business impact.

‍Commenting on the recognition, Akshay Chhabra, Chairman & Managing Director, 1Point1 Solutions, said, “At 1Point1, we believe generative AI must move beyond experimentation to deliver tangible business outcomes. This award reflects our continued focus on building intelligent, scalable solutions that strengthen customer engagement and create measurable value for our clients.”

‍The recognition highlights 1Point1 Solutions Ltd’ commitment to continuous innovation in generative AI, advanced analytics, and intelligent automation. These technologies, supported by deep domain expertise and scalable delivery frameworks, enable organizations to transform their customer experience operations and drive sustainable outcomes across industries.

The award was presented during the summit’s awards ceremony, which celebrated top performers and pioneers in the AI ecosystem.