Company reports healthy Q4 margins, completes USD 33.37 million LATAM acquisition, and unveils an agentic AI platform built to redefine enterprise customer experience
Mumbai : 1Point1 Solutions Limited Ltd (NSE: ONEPOINT | BSE: 544337), a leading provider of AI-driven business process management (BPM) and customer experience solutions, today announced its financial results for Q4 FY2025–26, ended March 31, 2026, delivering robust growth across key financial and operational metrics, alongside the launch of ResolX, its AI-first resolution brand designed to transform enterprise customer experience through Resolution as a Service (RaaS).
The company reported strong momentum during the quarter, with revenue rising to ₹ 99.7 crore, reflecting a 35.5% year-on-year increase and 22.7% quarter-on-quarter growth.
FINANCIAL PERFORMANCE: Q4 FY2025-26 (₹ in Cr)
| Financial Highlights | Q4FY26 | Q3FY26 | QoQ Growth | Q4FY25 | YoY Growth | FY26 | FY25 | YoY Growth |
| Total Income | 99.71 | 81.27 | 22.70% | 73.62 | 35.45% | 331.03 | 270.17 | 22.53% |
| Revenue from Operations | 96.2 | 77.3 | 24.46% | 67.05 | 43.49% | 313.38 | 256.36 | 22.24% |
| EBITDA | 25.24 | 22.82 | 10.58% | 18.84 | 33.98% | 90.35 | 75.75 | 19.27% |
| PAT | 10.27 | 8.64 | 18.92% | 8.74 | 17.62% | 38.21 | 33.16 | 15.23% |
| Other Comprehensive Income | – | – | – | – | – | 5.32 | 0.11 | – |
| Total Comprehensive Income | – | – | – | – | – | 43.53 | 33.27 | 30.84% |
In Q4, 1Point1 completed the USD 33.37 million acquisition of Netcom Business Contact Centre S.A., establishing a direct operational footprint in Central and Latin America while significantly strengthening its combined onshore and offshore delivery capabilities. The acquisition also extends the company’s AI-led automation and multilingual customer management capabilities to new client programmes across the region.
The financial results of FY26 sit against a backdrop of deliberate strategic moves. The quarter reflected continued margin resilience alongside disciplined investment in technology, talent, and global delivery. The company also secured a ₹60 crore, three-year CX operations contract with Piramal Finance Limited. It was recognised with the People First Award at the India HR Summit 2026 and the CX Innovation Honour at the GenAI Summit 2026.
Mr Akshay Chhabra, Chairman and Managing Director, 1Point1 Solutions, said, “We are closing the year with another strong quarter, reflecting the discipline of our execution and the clarity of our long-term strategic vision. Over the past year, we have expanded our global footprint and strengthened our technology capabilities and the feature. ResolX has already been successfully deployed for one of Netcom’s banking clients in Latin America, marking a strategic milestone in both 1Point1’s expansion into the LATAM region and the operational launch of its AI-first Resolution Suite.
We believe the next era of customer experience will be defined not by isolated AI deployments, but by intelligent ecosystems that can understand context, drive decisions, and execute seamlessly within complex operational environments. As enterprises move toward outcome-led transformation, the focus is shifting from process efficiency alone to intelligence-driven execution at scale.
At 1Point1, we are building for that future by combining AI, domain expertise, and operational depth to create resilient, adaptive, and globally scalable customer operations models that deliver measurable business impact.”
Rajiv Desai, Co-Founder, ResolX, said, “Today’s enterprise leaders are fighting a losing battle against tech bloat. CX leaders are left managing broken customer journeys, CFOs are paying for software that fails to deliver ROI, and CTOs are drowning in integration debt.
We built ResolX because the industry doesn’t need another fragmented solution; it needs absolute operational accountability. By taking ownership of the architecture, the backend data extraction, and the outcome, we eliminate the ‘Software-Service Gap’ entirely.
We are giving enterprises back their operational sovereignty and guaranteeing the one metric that actually matters: the resolution.”
At the heart of ResolX is a suite of four integrated products.
- Omvia serves as the orchestration layer, unifying voice, email, chat and workflows into a seamless customer journey.
- Prowise delivers real-time intelligence to agents, equipping them with the right answers at the right moment for faster, more confident resolution.
- Frequensee converts customer interactions into actionable business, product and workforce insight through conversational intelligence.
- Penpal acts as an intelligent communication partner, ensuring tone, clarity and brand consistency across every piece of customer-facing writing.
1Point1 Solutions enters FY27 with a strengthened global delivery network, expanding enterprise relationships, and a differentiated AI-native platform strategy through ResolX. The company expects continued momentum across BFSI, travel, mobility, and digital-first enterprise segments as demand accelerates for integrated AI-led customer experience transformation solutions.
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